Returns / Exchanges Policy

60-Day Return Policy

At The Hat Store, we take pride in ensuring your satisfaction with every purchase. We hope you love all your items; however, our return policy is in place if you are not 100% happy with your purchase.

Returns Policy:

  • All returns must be initiated within 60-days of confirming your purchase.
  • Items must be returned in their original condition (do not fold any hat for return) with all tags still attached.
  • Items must be unworn, unused, undamaged, and clean, with no makeup marks or stains
  • We offer an online-store credit, product exchange, or refund to original payment method.
  • Refund to original payment method will incur a AUD $10 fee for cleaning and restocking. The refund is for cost of product only and excludes discounts and shipping fees.
  • SALE items will receive an online-store credit only.
  • Online-store credits are valid for 3 years from creation.

Returns Process:

  • To make a return, please use our returns portal here.
  • You’ll need your order number and email address.
  • You can choose between either an online-store credit or an exchange. If the desired exchange item doesn't appear, please select the store credit option, as product selection cannot be made via an order note
  • Simply follow the prompts on our returns portal. Exchanges and Returns are automated and immediate. 
  • Return shipping labels are only available to Australian Customers. International customers must use their own local and trackable couriers. $10 flat rate cost to use our return shipping label, non-refundable

Returns Disclaimers

  • The Hat Store reserves the right to refuse returns that have signs of wear, are stained, damaged, or not in their original condition. This includes items returned without original tags.
  • A cleaning or repair fee may be applied at our discretion for any item not returned in a resaleable condition.
  • Any items that do not meet our return criteria will be returned to the sender at their expense.
  • Returns or orders valued at $500 AUD or more are not eligible for a refund and will be issued store credit only.