Welcome To The Hat Store

Our Hassle Free 60 day Return Policy

The Hat Store  is pleased to offer a satisfaction guarantee for all items purchased from us, excluding sale items. Providing goods are returned to us in their original condition and packaging, unworn, unwashed and with labels intact, we offer a 60 day policy (from the original date of dispatch).

Exchanges 

To make sure you receive what you want more efficiently, we no longer offer traditional exchanges. You will get the right size and/or colour faster if you simply place another order rather than exchanging items. 

Where do I send a return?

Pack up your goods in the original box. It is best to return in the original packaging provided.

The Hat Store
5/19 Warehouse Road,
Southport QLD 4215
Australia

Please also note it is best to return via a trackable method as we are not responsible to honour refunds if a package is lost in transit.

What items won't be processed?

• Products that have had tags removed, have been worn or washed.
• Garments where the packaging has been damaged that it would render the product unsaleable.
• Sale items
• Please note there is no refund on made to order Akubra Hats

Can I refund my delivery costs or the costs of returning items?

No, delivery costs cannot be refunded under any circumstances.

The Process

Once we receive your return you will be refunded within 7 days.  An email confirmation will be sent once the refund has been processed. 

All refunds are refunded to the original payment method.